AZAG Registration Problem
AZAG Registration Problem, launched by the Government of Punjab under Chief Minister Maryam Nawaz Sharif, is a remarkable initiative that aims to provide free 3-marla residential plots to homeless and low-income families across the province. With such a massive step toward social uplift, it’s natural that the registration portal is witnessing heavy traffic. Unfortunately, thousands of applicants are currently experiencing technical problems during the online registration process. These issues range from system crashes to OTP failures and invalid CNIC errors.
To address these problems, the Punjab government has provided a fully functional complaint and feedback system on the AZAG portal. This system ensures that individuals can raise their concerns, have their complaints formally documented, and receive a resolution without needing to visit any physical office. In this guide, we will walk you through everything you need to know about filing a complaint online, tracking its progress, and ensuring your issue is handled properly.
You Can Also Read: Apni Zameen Apna Ghar Program Terms and Conditions
Most Common Registration Problems on AZAG Portal
While trying to complete the AZAG registration form, many users encounter repeated errors. These issues are mostly caused by high server load or incorrect system behavior. Even when all fields are correctly filled, some users are still unable to submit their applications.
- AZAG portal loading very slowly or crashing
- OTP (One-Time Password) not received on mobile despite multiple attempts
- CNIC shown as invalid, even though it’s correct
- Wrong district or division selected automatically
- Form fails to submit even after multiple tries
- No confirmation received after final submission
Such technical difficulties can lead to confusion and delays in the application process. But if the problem persists, you don’t need to worry there is a dedicated complaint system in place.
You Can Also Read: Apni Zameen Apna Ghar Program Application Status
Why These Errors Are Happening?
The main reason behind these errors is the massive surge in online applications from all over Punjab. The portal, though robust, faces slowdowns during peak hours, especially when thousands of applicants access it simultaneously. Additionally, input mistakes such as incorrect CNIC format, mobile number mismatches, or slow internet connections can also cause submission failures. The system is still in its initial stages and is being optimized over time. Meanwhile, the government’s responsive complaint mechanism ensures every citizen has a way to report and resolve their registration issues.
Step-by-Step Guide to File a Complaint on the AZAG Portal
To help citizens resolve these issues, the government has introduced an easy complaint registration option on the official AZAG portal. Follow the simple steps below to submit your complaint online:
- Visit the Official Website:
Go to https://azag.punjab.gov.pk using your phone or computer. - Access the Complaint Section:
On the homepage, click on the “Complaint” or “Feedback” tab. - Fill the Form Accurately:
Enter the following details exactly as you used during registration:- Your Full Name
- Father’s or Husband’s Name
- Mobile Number (same as registration number)
- CNIC Number
- Email Address
- Division and District
- A brief but clear description of your issue
- Be Specific in Your Complaint Description:
For example: “Unable to submit registration form,” or “OTP not received despite repeated attempts.” - Submit the Form:
Once all details are added, click the “Submit” button. A confirmation will appear showing that your complaint has been successfully recorded.
What Happens After Filing the Complaint?
Once your complaint is submitted, it’s automatically forwarded to the concerned department. There is no need to visit any office or make follow-up calls. The AZAG system allows you to track your complaint in real-time through your online dashboard. This transparent process ensures that your issue is taken seriously and resolved efficiently.
To check your complaint’s progress:
- Log in to your account at https://azag.punjab.gov.pk
- Go to the Dashboard
- Click on the Complaints tab
- View the current status of your submitted complaint
Status options may include:
- Pending: Complaint received but not yet reviewed
- In Process: Under investigation by the support team
- Resolved: The issue has been fixed
- More Information Required: Additional input needed from your side
Tips to Make Sure Your Complaint Is Accepted and Resolved Quickly
Sometimes, complaints are delayed or rejected because of incorrect or incomplete information. To avoid this, follow these useful tips while submitting your complaint:
- Use the same mobile number and email ID used in your original registration
- Double-check your CNIC number—enter it without spaces or typos
- Be concise but clear while describing the issue
- Don’t submit multiple complaints for the same problem
- Keep checking your complaint status regularly through the portal
Following these steps increases the chances of a faster resolution and prevents unnecessary delays.
Conclusion
The Apni Zameen Apna Ghar Programme is a life-changing opportunity for thousands of families in Punjab. Although the portal is experiencing some technical difficulties, the government has provided a reliable system for handling complaints efficiently. If you are facing any issues while registering, don’t wait submit a complaint using the simple steps outlined above.
By following the correct procedure, tracking your complaint, and providing accurate information, you can ensure that your registration goes through successfully. The AZAG team is actively working to improve the system and help all eligible citizens benefit from this historic housing initiative.